FAQs to the app and to the download
What operating systems does the app support?
In order to ensure that the B2Mission App can be used optimally, your operating system should have at least the following status:
iOS 12 and Android 8.0
Unfortunately, you cannot download the B2Mission app if your smartphone has less than 1 GB of RAM. It is mostly older android models that are affected.
As the following devices do not use Google services and therefore the Google Play Store is not available, the download of the B2Mission app is not possible:
Huawei P40 / P40 Pro / Mate Xs / Mate 30 / Mate 40 / Honor 30
Can I record the kilometres outside the app?
You can track your kilometres either with the B2Mission app or with your own tracker. The compatible brands are: Apple Watch, Fitbit, Garmin, Polar, and Suunto. Just make sure that you actively track your outdoor activities during the B2Mission period, i.e. that you record the entire activity with GPS tracking on your device switched on so that you can earn points for it.
By recording your outdoor RUNS/WALKS/CYCLES (walking, running, Nordic walking, hiking, cycling) on your wearable device throughout the B2Mission period, they are automatically recorded on the B2Mission app and converted into points. Any kilometre you do on foot earns you 300 points, while every kilometre you cycle earns you 100 points.
Connecting your wearable device to the app automatically adds your activities to the feed. If you do not want them to show, you can delete the posts manually.
Due to the small area maps and Checkpoint tasks, you still have to track the Challenges via the B2Misson app. Keep in mind that the steps recorded on your smartphone or other device are not recorded as a sport and synced.
How can I collect points with my wearable device/fitness tracker?
You can earn points with your fitness watch/tracker/wearable device only for activities that take place during the official B2Mission period. In addition, only kilometres recorded with your wearable device after it has been connected to the B2Mission app are recorded. So, remember to connect your wearable device to the app on the first day of your B2Mission.
Once you are connected, this is what you need to do during your B2Mission:
- Set your wearable to go for the activity (running, walking, cycling), use it as usual and click to finish when you're done.
- Your activity will be automatically synchronised with the B2Mission app and posted on the feed.
- You can look at the post, edit it by clicking the three dots at the top right, add photos, or delete it.
- The points are counted even if you decide to delete the post.
Please do not record the same activity on your wearable device and the B2Mission app at the same time, since this would log the activity twice. One of them would be automatically disqualified.
You cannot connect simple step counters since they cannot provide the GPS data we need.
How long does it take for my activity to appear on the app?
It can take up to half an hour for the B2Mission app to connect to your activity tracker's app. To be on the safe side, we recommend that you first sync the tracker with its app on your phone (Apple, Fitbit, Garmin, Polar, or Suunto), as that is where the B2Mission app gets its data from to convert your activity into points.
Are there any settings I need to change?
For the GPS to work properly, we recommend allowing location services. Also, ensure that your smartphone is not in battery saving mode.
For more details, please check out our detailed document about smartphone settings.
Can I track a Challenge on my Smartwatch?
No, the Challenge must be tracked via the B2Mission app. The checkpoints, the map material and our instructions cannot be displayed on small screens. However, kilometres from your activities in the RUN/WALK/BIKE mode will be transferable to the B2Mission app via fitness trackers/wearables or other tracking apps and thus converted into points. Compatible devices are sports watches from Garmin, Suunto, Fitbit and Polar with GPS function as well as Apple Watch.
On B2Mission, please always observe the traffic rules in force, always be careful and attentive to other road users.
What do I need to keep in mind if I use an Apple watch?
There are a few special steps if you use an Apple watch. First, click 'More' on the B2Mission app to connect it to your Apple account.
Next, please go to Settings > Health > Access data > Devices > B2Mission, and check that Training routes & Workouts are activated.
- Make sure that the location settings are activated on the Apple watch.
- Check that you are doing a GPS workout to track your activity.
- Verify that the GPS activity you have recorded on your Apple watch has synced properly with Apple Health.
Does the B2Mission App need a lot of battery?
The app can lead to increased battery consumption. Therefore, if you are tracking your kilometres or you are completing a Challenge, you should charge your battery beforehand. Especially for older smartphone models which have weak battery life, it is recommended to take a powerbank/mobile charging station with you.
Your smartphone must not be in energy saving mode during your B2Mission. Please refer to our step-by-step guide (pdf) for further settings concerning battery optimisation.
Can the app still be used after the one-month challenge?
No, the functionality of the app is limited to this one month of the B2Mission.
I have technical problems - who do I contact?
Please contact our support team at email@example.com or 041 726 17 11
If you have difficulties with the location and GPS signal, we recommend our PDF guide for smartphone settings.